If you're looking for fast, friendly support for your EV charging needs, Brim Chargers' live chat function makes it easier than ever to get help exactly when you need it.
Our website and in-app chat allows you to connect directly to our UK-based customer support team, who can provide quick (often immediate) assistance. No long wait times, no overseas call centres. Just real support from our knowledgeable professional team who understand our product inside and out, and can get you on your EV way!
Key takeaways
- Live chat is on the website and in the MyBrim app, answered by our UK-based support team.
- It covers everything from installation and setup to everyday running and charging.
- Common questions are answered on the FAQs page, or email and phone are always there.
Every step
From setup to everyday charging
Whether you are setting up your EV charger in your new home, or want help with the day to day running, our live chat team is ready to guide you through every step.
Our live chat service is designed to support you throughout your entire EV journey, from installation and initial setup to everyday running and charging. We are proud to offer convenience and confidence: we can get you up and on your EV way in no time.
Quick answers
Start with the FAQs
Alternatively you can use our helpful FAQs page for commonly asked questions:
What do the flashing lights on my charger mean?
The LED on the front tells you what the charger is doing. The FAQs explain each one.
How do I set up my home charger?
Pair the charger to the MyBrim app by QR code in two minutes, then set your cheap hours.
Where is my transaction summary?
Every session is in the app, with a receipt the morning after you charge.
Each answer is on the FAQs page.
Get in touch
Expert help is always just a message away
Open the chat on this website or in the MyBrim app, email plugmein@fulltothebrim.com, call +44 (0)20 7097 5911, or use the contact page. For managing agents and housebuilders, driver support explains how the same desk takes the first call for every resident on a site.